What countries do you ship to?
Customers from US and JP can enjoy free shipping on some products because we have warehouses in those countries.
Logistics provider: Amazon logistics. (2-5 business days)
- Other Countries:
Available countries can be chosen when checkout. （Updating)
All products are shipped from China and cost by weight. (2-7 business days)
Shipping rates will show when you click 'Checkout' on the cart page.
How long does delivery take?
Local Warehouse: 2-5 business days.
China To Other Countries: 2-7 business days.
Paypal and Credit Card
How will my delivery be shipped?
To US/JP: Amazon functions as our logistics partner to ship out Shurikey Gear products. They will choose the carrier that they think works best for our customers.
To all countries: FedEx. It will choose the carrier that it thinks works best for our customers.
I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different warehouses and different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route.
What do I need to do when I received a different product than what I ordered?
Please contact customer support at firstname.lastname@example.org.